Software and Infrastructure Support Specialist (ADX014-17)


Nov 10, 2017




Boulder, CO
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Position Summary

Are you tired of working at a job where your work feels unimportant? We were too! ArcherDX is a company on the forefront of battling cancer and other genetic diseases utilizing the latest gene sequencing techniques and best-in-class custom software tools. We are pioneering new approaches leveraging molecular diagnostics for the benefit of humanity. As part of a smaller company, your ideas and contributions will have a significant impact on the products ArcherDX supports. These products and services can make a real difference in the quality of diagnosis and long-term welfare of real people.

The Software and Infrastructure Support Specialist is responsible for supporting ArcherDX's core software products, including Archer Analysis, Archer Assay Designer, and other products and services as required. The ideal candidate will possess a solid grounding in software infrastructure (e.g. virtual environments, containers, and other environmental details related to enterprise-class software hosting), as well some software background. She/he should be able to read/write basic python, bash, or other scripts. Finally, this position will be customer facing: Candidates should be personable and excited to work with our clients to answer questions and help resolve issues.


As part of the software support team, you will be responsible for creating and seeing issues through to completion, potentially creating scripts for various troubleshooting or customer support purposes, and ensuring that each customer has a good experience with Archer's software products.


  • Familiar with enterprise-class software infrastructure and configuration
  • Some software development experience (school, professional, or self-guided)
  • A demonstrated ability to troubleshoot software issues
  • Preferred skills include cloud-computing knowledge, software development experience, and a major plus for biology or bioinformatics experience

This role has the potential to grow in seniority as the company support team expands. Additionally, candidates who demonstrate exceptional infrastructure and software development skills will have numerous opportunities to work directly with the software development teams.

Key Attributes

  • Strong communication and presentation skills
  • Strong technical and troubleshooting skills
  • Proven Ability to thrive in a start-up/change oriented environment
  • Self Starter
  • Able to organize and prioritize a diverse set of responsibilities


Computer Science or Information Technology graduates preferred. A background in biology is also desirable.

Company Description

ArcherDX, the NGS applications company, is developing and commercializing a novel approach to target enrichment chemistry. Next-generation sequencing technology based on Anchored Multiplexed PCR (AMP™) generates a highly enriched library of gene targets of interest for downstream genomic sequencing. Complemented by proprietary software and readily accessible reports, our technology enables dramatic enhancement in mutation detection speed as well as complex mutation identification and discovery.

Unless otherwise stated, all descriptions above are preferred but not required for our ideal candidate. Consideration will be given for comparable experience. ArcherDX is an Equal Opportunity Employer.

We offer competitive compensation and generous benefits programs. E-mail your résumé in confidence with salary requirements to

    Apply now   

Principals only. Recruiters, please do not contact this job poster

How to contact us


2477 55th Street, Suite 202

Boulder, CO 80301


Phone: (877) 771 1093

Phone: (303) 357 9001

All content © 2017 ArcherDX, Inc.

For Research Use Only. Not for use in diagnostic procedures. For Research Use Only. Not for use in diagnostic procedures.