ArcherDX shipping containers are designed to preserve product function by maintaining a chilled environment. We use cold packs or dry ice to produce a low-temperature state inside well-sealed, insulated cartons selected based on the physical volume of the shipment and the anticipated transit time (certain international destinations require 5 days of preservation).
|Product||Storage Conditions||Shipping Conditions|
|FusionPlex Panels and
|-30 to -10°C||Dry Ice|
|Universal Reagent Kits||2-8°C||Gel packs|
|Molecular Barcode Adapters||2-8°C||Gel packs|
ArcherDX provides same-day shipping service on orders for in-stock items placed by 2:30 pm (EST) Monday-Thursday when possible. All orders for in-stock items received after 2:30 pm (EST) will ship the next business day. Orders for in-stock items received after 2:30 pm (EST) on Friday will ship the following Monday. Certain conditions beyond our control (weather, shipping carrier failures) may impact our ability to release orders as described above.
For orders of in-stock items placed by 2:30pm (EST) Monday through 2:30pm (EST) Friday, ArcherDX will use best efforts to ship on Friday of the same week. For orders received from 2:30 pm (EST) Friday though 2:30pm (EST) Monday, ArcherDX will use best efforts to ship on that Monday.
Assays designed via Archer Assay Designer (http://assay.archerdx.com) will ship within 4-6 weeks of a purchase order being received. For technical support and/or status updates on Assay Designer projects, please contact firstname.lastname@example.org.
For domestic or International shipping and handling rates please contact customer service at +1 (877)-771-1093 or +1 (303)-357-9001 or email us at email@example.com. Rates are calculated based on destination, package volume/weight, and market rates.
Products damaged due to delays in transit will be replaced at no charge, based on the above shipping schedule.
2477 55th Street, Suite 202
Boulder, CO 80301