ArcherDX shipping containers are designed to preserve product function by maintaining a chilled environment. We use cold packs to produce a low-temperature state inside well-sealed, insulated cartons selected based on the physical volume of the shipment and the anticipated transit time (certain international destinations require 5 days of preservation).
ArcherDX provides same-day shipping service on orders for in-stock items placed by 2:30 pm (EST) Monday-Thursday when possible. All orders for in-stock items received after 2:30 pm (EST) will ship the next business day. Orders for in-stock items received after 2:30 pm (EST) on Friday will ship the following Monday. Certain conditions beyond our control (weather, shipping carrier failures) may impact our ability to release orders as described above.
For orders of in-stock items placed by 2:30pm (EST) Monday through 2:30pm (EST) Friday, ArcherDX will use best efforts to ship on Friday of the same week. For orders received from 2:30 pm (EST) Friday though 2:30pm (EST) Monday, ArcherDX will use best efforts to ship on that Monday.
Assays designed via Archer Assay Designer (http://assay.archerdx.com) will ship within 4-6 weeks of a purchase order being received. For technical support and/or status updates on Assay Designer projects, please contact firstname.lastname@example.org.
For domestic or International shipping and handling rates please contact customer service at +1 (877)-771-1093 or +1 (303)-357-9001 or email us at email@example.com. Rates are calculated based on destination, package volume/weight, and market rates.
Archer guarantees a minimum product shelf-life of 3 months from date of shipment.
Products damaged due to delays in transit will be replaced at no charge, based on the above shipping schedule.
2477 55th Street, Suite 202
Boulder, CO 80301