My job status says 'COMPLETED_ERROR'. What should I do?

Completed_Error_Example_Screenshot.png

Make sure that you have:

  1. Selected the correct assay type (DNA, RNA, or QC)
  2. Selected the correct sequencing platform option (Illumina® paired-end is the default)
  3. Selected the correct target region (Gene Target File)

If both of these are correct, then contact Archer technical support at tech@archerdx.com or 877-771-1093.

Consult the Analysis Logs by selecting the “View Analysis Logs” option (Archer Analysis Logs icon ) to view the log files to obtain clues about why the error was produced. If possible, send the log files to ArcherDX technical support to help in the error analysis.


For Research Use Only. Not for use in diagnostic procedures. For Research Use Only. Not for use in diagnostic procedures.

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Address

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Phone

Phone: (877) 771 1093

Phone: (303) 357 9001

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For Research Use Only. Not for use in diagnostic procedures. For Research Use Only. Not for use in diagnostic procedures.