Make sure that you have:
If both of these are correct, then contact Archer technical support at firstname.lastname@example.org or 877-771-1093.
Consult the Analysis Logs by selecting the “View Analysis Logs” option ( ) to view the log files to obtain clues about why the error was produced. If possible, send the log files to ArcherDX technical support to help in the error analysis.
2477 55th Street, Suite 202
Boulder, CO 80301